Phone: 877-685-2415 www.trilliumhealthresources.org
Trillium Health Resources A Local Management Entity (LME) - Managed Care Organization
Managing Mental Health, Intellectual/Developmental Disabilities and Substance Abuse Service
After Gateway is enrolled in the Child and Adult Care Food Program (CACFP) / Nutrition Services Branch Division of Public Health NCDHHS. The CACFP is a supplemental food program. This program provides funds to provide healthier meals. It is not meant to cover all food service expenses.
Nondiscrimination Statement
In accordance with federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, this institution is prohibited from discriminating on the basis of race, color, national origin, sex (including gender identity and sexual orientation), disability, age, or reprisal or retaliation for prior civil rights activity.
Program information may be made available in languages other than English. Persons with disabilities who require alternative means of communication to obtain program information (e.g., Braille, large print, audiotape, American Sign Language), should contact the responsible state or local agency that administers the program or USDA’s TARGET Center at (202) 720-2600 (voice and TTY) or contact USDA through the Federal Relay Service at (800) 877-8339.
To file a program discrimination complaint, a Complainant should complete a Form AD-3027, USDA Program Discrimination Complaint Form, from any USDA office, by calling (866) 632-9992, or by writing a letter addressed to USDA. The letter must contain the complainant’s name, address, telephone number, and a written description of the alleged discriminatory action in sufficient detail to inform the Assistant Secretary for Civil Rights (ASCR) about the nature and date of an alleged civil rights violation. The completed AD-3027 form or letter must be submitted to USDA by:
1. mail:
U.S. Department of Agriculture
Office of the Assistant Secretary for Civil Rights
1400 Independence Avenue, SW
Washington, D.C. 20250-9410; or
2. fax:
(833) 256-1665 or (202) 690-7442; or
3. email:
Program.Intake@usda.gov
This institution is an equal opportunity provider.
AFTER GATEWAY
CULTURAL COMPETENCY AND DIVERSITY PLAN
FY 2025 - 2026
After Gateway participates in the State’s efforts to promote the delivery of services in a culturally competent manner to all participants, including those with limited English Proficiency and diverse cultural and ethnic backgrounds. CFR 42. 438.206 c (2)
The creation, implementation and ongoing review of the Cultural Competency and Diversity Plan is an essential foundation to ensure our staff, persons served and other stakeholders develop awareness and sensitivity to the diversity of our service population. After Gateway’s system of care is culturally competent, After Gateway’s cultural competency and diversity plan takes into consideration the culture, age, gender, sexual orientation, spiritual beliefs, socio-economic status and language of person served, personnel, guardians/families and other stakeholders.
This is accomplished by all stakeholders understanding that cultural competence and diversity goes beyond race or language identifiers. Cultural competence and diversity encompasses understanding one’s own culture and that there are diversities within each culture. In compliance with its Cultural Competency and Diversity Policies and Procedures After Gateway shall:
• Maintain a respectful service delivery network free of offensive practices and conditions.
• Recognize each stakeholder’s unique value, contribution and potential
• Develop approaches/programs/services to meet identified needs of a culturally diverse population.
• Orient/train After Gateway staff in the cultural diversity of its service population
After Gateway engages in the following goals and initiatives to address cultural competency and diversity to meet the needs of all stakeholders:
• Provide cultural awareness training for staff at orientation.
• Expand and promote cultural diversity activities to increase
awareness in serving the growing, culturally diverse population.
• Research availability of emerging and effective Best Practice Standards
for culturally diverse populations and communicate findings to staff via training
• Provide ongoing best practice training through online courses.
• Ensure that cultural competency is embedded in Systems of Care
• and Person Centered Planning processes.
• Ensure staff will have a greater awareness/knowledge and then be able to successfully respond to the diversity of our stake holders (including areas such as spiritual beliefs, holiday, dietary regulations or preferences, clothing, attitudes toward impairments, language, how and when to use interpreters, etc.)
• Identify resources for cultural engagement and interaction within the community.
A basic concept in establishing cultural competency is to “do unto others as they would have done unto them”. (The Platinum Rule, from the University of Michigan Health System Multicultural Health Program.) After Gateway realizes that establishing cultural competency is an on-going process that travels along a continuum. The highest level of this continuum is cultural proficiency. This involves holding cultural differences and diversity in the highest esteem, pro-activity regarding cultural differences and promotion of improved cultural relations among diverse groups.
After Gateway strives to reach cultural proficiency through staff training and ensuring all policies, procedures and communications are aimed at reaching that goal. The Cultural Competency Plan will be reviewed annually and goals revised accordingly.
Resources utilized in the development of this plan include the Cultural and Linguistic Competency Recommendations published by the Department of Health and Human Services, the University of Michigan, School of Medicine and the National Center for Cultural Competence, and Trillium Health Resources My Learning Campus for the Tailored plan. The Trillium plan is published on their website www.trilliumhealthresources.org
After Gateway, Inc.
After Gateway, Inc. 501 S. Mendenhall Street Greensboro, NC 27403 us
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